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Customer Service

FAQ's

To enable us to answer your question as quickly as possible we have listed the answers to our most frequently asked questions below. We recommend that you check this list before contacting us.
  • Furniture

    • Life Outdoor Furniture

      What guarantee do I receive with LIFE All Weather cushions?

      All 2019/20 lines offer a 5 year guarantee against manufacturing faults. Any furniture manufactured prior to 2018 still carry a 2 year guarantee. We always advise that end users keep a proof of purchase when purchasing our furniture to avoid any delay in an event of a warranty claim.

      How do I clean my cushions?

      We recommend using luke warm water only and a non foaming detergent if required for stubbon marks (using a non foaming detergent means that no residue will be left to encourage dirt). All LIFE cushions are zipped to make cleaning even easier, they can be handwashed up to 30oC. Washing will not affect the ALL WEATHER properties of the LIFE cushions (unlike many other waterproof cushions available).

      Are LIFE cushions waterproof?

      No. LIFE cushions are not waterproof they are weatherproof. New technology created allows water to pass through LIFE cushions without any water retention, which in turn means no mildew build up that could eventually cause your cushions to rot. This unique technology and lack of water retention is also a major factor in the cushions ability to retain its original shape.

      Can you leave LIFE cushions outside?

      Yes. LIFE cushions are designed to stay outside all year. Come rain, sleet or snow no matter what the weather conditions may be. This is due to the fabrics used, which are a high quality woven textaline material and the inner filling being designed to be more micro porous, which is hard wearing, as well as being UV stabilised to avoid fading.

      Can you leave LIFE All Weather cushions outside?
      Yes. An All Weather cushion (developed by LIFE Outdoor Living) can be left outdoors throughout the summer season. These cushions are produced from high-quality synthetic products - when it rains the water goes through the cushion cover and into the microporous inner cushion. By pressing down on the cushions or placing the cushions on their edges, they will be dry in a relatively short period of time.

      How long after it has rained could I potentially use my LIFE All Weather cushions?
      This really depends on the conditions at the time, warm or damp weather makes a difference, but even after a prolonged heavy downpoor, we have found that LIFE All Weather cushions can be used within a very short period.

      What guarantee do you get with LIFE Weave?

      LIFE weave is guaranteed for 2 years against manufacturing faults. We always advise that end users keep a proof of purchase when purchasing our furniture to avoid any delay in an event of a warranty claim. Please ask for full details of our warranty and refer to this for claim information.

      Do I need to cover my LIFE weave furniture?
      Although LIFE weave furniture is totally weatherproof and does not in itself require a protection cover, we would advise customers to cover their furniture to protect from little visitors to our gardens and damage that can be caused by overhanging trees and bushes. This may prolong the life of your furniture. They are one of the most frequently overlooked accessories when buying furniture for your garden. Please contact Norfolk Leisure on 01553 811717 for more information on LIFE protection covers.

      Can LIFE Weave furniture be left outside?

      Yes. LIFE weave furniture is designed to stay outside all year round. Our frames are made from aluminium which has good corrosion resistance and is a lightweight material with a great mechanical stiffness. The frames are then plaited with a synthetic weave which is durable and extremely hard wearing to cope with severe atmospheric temperature changes as well as being UV stabilised to avoid fading.

      How do I clean and maintain my LIFE weave furniture?

      LIFE furniture requires minimal maintenance. The aluminium frames and synthetic wicker ensure a trouble free life. The weave is strong, flexible and durable to high and low temperatures. The only action necessary is a simple wash using a non foaming cleaner, a non-abrasive sponge/cloth. Alternatively, use a solution of warm water and mild non foaming soap (using a non foaming detergent means that no residue will be left to encourage dirt).

      What is the guarantee on my teak furniture?

      On all teak and timber products we have a one year manufacturers warranty. Natural occurrences in the wood known as checking and cracking are caused by changes in the weather conditions, such as sun and rain. This will cause the wood to expand and contract naturally and does not affect the stability of the furniture. These occurrences will not be covered by the warranty. We always advise that end users keep a proof of purchase when purchasing our furniture to avoid any delay in an event of a warranty claim. Please ask for full details of our warranty and refer to this for claim information.

      Can I use a protective cover on my teak furniture?
      We strongly advise against using a protective cover for teak furniture as this can lead to the growth of fungi.

      How do I clean my teak furniture?
      Robust teak

      Because of the effects of the weather, the wood slowly turns a silver grey shade. If you would like to prevent this, a number of cleaners and protectors are available which will help.

      LIFE Outdoor Living Teak Cleaner can be used for intensive cleaning of weathered teak , and will kill fungi and algae within the teak wood. Simply follow the instructions on the bottle and the colour of new teak will be restored. Because it takes some time and effort to clean teak, we recommend using LIFE Outdoor Living Teak Protector and Teak Shield to prolong the colour and prevent weathering.

      Greywash teak

      In principle, greywash teak does not have to be treated because, through the effects of the weather, the wood slowly turns a silver grey colour, similar to the appearance that the wood currently has. We do however recommend that the furniture is treated with LIFE Outdoor Living Teak Shield. This product is colourless and provides a protective layer, meaning that dirt and stains cannot be absorbed by the furniture. This also helps to reduce the formation of algae.

      To clean your furniture, we recommend using LIFE Teak Cleaner. (Under no circumstances should a high-pressure washer be used). Never clean the table using harsh detergents. If you nevertheless wish to use a different detergent, always test the effect of this in a hidden spot. To achieve the grey colour immediately, the wood can be painted with LIFE Teak Instant Grey.

      How do I clean my Spraystone table top?
      Spraystone can be cleaned with LIFE Outdoor Living Spraystone Cleaner. Alternatively, the surface can be cleaned using tepid water and a soft sponge (NEVER use hard detergents or abrasive scourers). LIFE Outdoor Living Spraystone Protector can be used to apply an extra protective layer.

      If I have a query or complaint, what do I do?

      In the first instance, we recommend speaking to the retailer the item was purchased from. For anything else, please contact our Customer Service Department on 01553 811717

    • Aluminium Furniture

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